QMS Features

QMS provides 2 built-in reporting layouts; one with a standard report layout and a second that conforms to the "Chrysler 7 Step" report layout standard. For each of the layout types, the user can generate 3 different reports:

Past Due Report - shows, according to month, the percentage of corrective actions that continued on past their due date during the Permanent Action and Verification steps of the process.
Summary Report - shows, for a specified corporate location and department, each step of the application workflow and the number of corrective actions (along with percentage of total) that continued on past their due date.
Responsibility Report - shows, for each corrective action in the system, the responsibilities of all the participants along with the date it is due, the date it was completed, and whether or not it is late. Also, the user generating the report may specify which steps of the corrective action process the responsibilities will be shown for.

The progress of the corrective action process is closely monitored at each step of the way. At every instance of data entry or modification, the action request is updated with an appropriate status ranking and marked with a timestamp revealing the exact time these modifications were made for administration purposes.

There are 5 roles that the users of the system may perform. These roles are as follows: Requestor, Coordinator, Champion and Plan Verifier, Issue To, and Team Member. As a whole, these roles help guide the corrective action process along by allotting tasks out to the appropriate participants.

The coordinators of QMS are allowed access to the many administrative tools implemented within the application. These tools create a free-form environment allowing the system administrators to adjust the achievable productivity to best suit the needs of their own company. The scope of the administrative toolset allots the coordinator the ability to perform any of the following functions

User Maintenance - maintain a list of all the users that interact with the system.
Department Maintenance - maintain a list of all the departments within your company that participate in the corrective action process.
Location Maintenance - maintain a list of all the corporate locations that participate in the corrective action process.
Email Management - manage which users' roles will receive email notification at each step of the corrective action process.
Defect Code Maintenance - maintain a list of codes representing particular defects that can be encountered during the execution of your company's standard operating procedure.
Scheduling and Management of a "Late List" Report - manage the date and time a "Late List" report is generated and a list of users the report is sent to.
Late Notifications To Upper Management Maintenance - maintain the number of days late after which members of specific upper management positions will be notified of the unfavorable progress.

Attach files that are relevant to the issue at hand. These files may be documents or even pictures that help guide the participants through the corrective action process.

All participants will receive email notifications throughout the entire corrective action process. The content and purpose of these notifications depends on the participant's assigned user role. There are 3 different types of email notifications that are distributed by the QMS:

Status Notification - this type of notification is distributed among its assigned user roles at every step of the corrective action process. Its purpose is to keep its recipients informed of the change in process status and of any pending tasks he or she must perform.
Upper Management Notification - this notification type is distributed among the members of certain upper management positions to inform them of any performed issue concerned with a QMS participant.
Report Notification - this type of notification is distributed among the recipients of a particular report. When this notification is sent, a report goes along with so that the receiver may see it.

The use of SSL ("Secure Socket Layer") security ensures that data integrity is maintained both inside and outside of the full scope of QMS' application session. For those who are unfamiliar with the SSL, it is a security protocol that provides private communication over the current network, implementing cryptographic strategies to encrypt all information so that only authenticated users of QMS may access it.

All data used by QMS can be stored in either Microsoft SQL Server or Oracle. For the ASP Hosted deployment option, Carsley and Associates hosts all data storage for your company, so it will not need to worry about the any issues that may arise with the database.

All necessary data storage and application hosting is done on the Carsley and Associates back-end web and database servers so no IT support is needed internally by your company. Also, as an extra service, Carsley and Associates will customize QMS to the particular industry your company is a part of.